01You are interacting with software, not a person
Every AI employee — Reception, Sales, Estimating, Scheduling, Accounting and the rest — is an automated assistant built on large language models. They are named and presented as team members for usability, not to imply a human is responding. Anything an AI employee drafts on your behalf and sends to a customer is your communication, and you are responsible for disclosing automation where your local law requires it.